You can request a booking through our website, by phone, or via WhatsApp. Here’s how the process works:

• Step 1 — Request: You select a tour/package and submit your traveler details and preferred dates.
• Step 2 — Availability check: Our team confirms availability and final pricing with our suppliers.
• Step 3 — Payment: Once you approve, payment is collected as described in Section 5.
• Step 4 — Confirmation: After successful payment, you receive a confirmation message and a unique booking reference number by email and/or WhatsApp.

Please double-check all traveler names, dates, and details in your confirmation — these must match official travel documents exactly.

To cancel or modify a confirmed booking, contact our support team (Section 8) with your booking reference number. Requests are reviewed against the terms of the specific package and its suppliers (airlines, hotels, activity providers), since supplier cancellation rules vary by booking.

• We aim to respond to every cancellation/modification request within 2 business days.
• Where a modification is possible (date change, traveler name correction, upgrade/downgrade), any supplier fare difference or supplier change fee will be communicated to you before it is applied.
• Where a supplier does not allow changes or cancellations on a given fare/rate, we will let you know clearly at the time of booking or as soon as we confirm with the supplier.

Our standard cancellation and refund rule is:

Whether a package includes travel insurance, and the value/coverage of that insurance, varies by tour and supplier. Where insurance is included or offered as an add-on, the details (coverage, cost, and refund terms for the insurance portion itself) will be clearly shown on the specific package page and confirmed with you before booking.

Where a package does not include insurance, we recommend travelers arrange independent travel insurance appropriate to their trip.

We are expanding our online payment options to support secure card payments (Visa/Mastercard) directly at checkout. Until that rollout is complete on every package, our team will confirm the accepted payment method with you directly at the time of booking — this may include bank transfer or another approved method.

VisaMastercardBank Transfer

Whichever method applies to your booking, payment instructions and confirmation of receipt will always be provided to you in writing (email or WhatsApp) before your booking is treated as confirmed.

In accordance with the tax regulations of the Kingdom of Saudi Arabia, our pricing policy is that the price shown for a tour or package is inclusive of 15% Value Added Tax (VAT) and any mandatory service fees, unless a page explicitly states otherwise. The price you agree to at booking is the price you pay — no VAT is added as a surprise at checkout.

Optional extras (upgrades, additional excursions, travel insurance) are quoted and agreed separately, in addition to your base package price.

Once your booking is confirmed, you will receive a booking document (confirmation/voucher) electronically by email and/or WhatsApp. This document includes your booking reference number, a summary of the service booked, the total price paid, and a link to the cancellation and refund terms that apply to your booking.

Please keep this document accessible during your trip, as suppliers (hotels, transport providers) may request it at check-in.

For any question about an existing or new booking — including cancellation, modification, or refund requests — please reach out:

Email: info@qimatravel.com
Phone / WhatsApp: +966 50 282 9933
Support Hours: Daily, 9:00 AM – 5:00 PM (Makkah time)
Typical Response Time: Within 2 hours during support hours