QIMA Travel and Tourism (“QIMA”, “we”, “us”) respects your privacy and is committed to protecting the personal data you share with us when you use our website, make a booking, or contact our support team. This Privacy Policy explains our data practices in plain language.

Depending on how you interact with us, we may collect:

• Contact details: full name, phone number, email address.
• Traveler information: passport details, date of birth, nationality, and other details required to complete a booking with airlines, hotels, or other suppliers.
• Booking & payment details: tour/package selected, travel dates, booking reference, and payment confirmation status. We do not store full card numbers on our own servers — payment processing is handled by our licensed payment partner(s).
• Communications: records of your emails, WhatsApp messages, or calls with our support team, kept for quality and follow-up purposes.
• Browsing information: your IP address, the type of browser you use, and which pages you visit on our site, gathered automatically through cookies and analytics tools (see Section 4).

• To process and confirm your booking, and to share necessary traveler details with airlines, hotels, and other service providers involved in your trip.
• To communicate with you about your booking — confirmations, itinerary updates, and support requests.
• To respond to enquiries and provide customer support.
• To improve our website and services based on how they are used.
• To send you offers or updates about our services — only where you have opted in, and you may unsubscribe at any time.

We do not use your traveler or payment information for marketing purposes without your consent, and we keep marketing communications clearly separate from operational booking communications.

Our website uses cookies and similar technologies to keep the site working correctly, remember your preferences, and understand how visitors use our site so we can improve it (for example, via analytics tools). You can control or disable cookies through your browser settings; please note that some parts of the website may not function as intended if cookies are disabled.

We share the minimum necessary personal data with:

• Travel suppliers — airlines, hotels, transport and activity providers — strictly as needed to deliver the service you booked.
• Payment service providers — to securely process your payment.
• Government & regulatory authorities — where required by Saudi law, for example for visa processing or regulatory reporting.
• Service providers who support our operations — such as IT hosting and customer support tools — bound by confidentiality obligations.

We do not sell your personal data to third parties.

We retain booking and traveler information for as long as necessary to fulfil your booking, comply with our legal and tax obligations under Saudi law, and resolve any disputes. Communication records are kept for a reasonable period to support ongoing service quality. When data is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

We apply reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or loss, including restricted access to booking systems and secure handling of payment data through our licensed payment partner(s). No method of transmission or storage is 100% secure, but we work continuously to maintain strong safeguards.

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to our legal and tax record-keeping obligations.
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, contact us at info@qimatravel.com and our team will respond within a reasonable timeframe.

Our services are intended for use by adults booking travel for themselves and their families. We do not knowingly collect personal data directly from children; traveler information for minors is provided to us by a parent or legal guardian as part of a family booking.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates the current version. We encourage you to review this page periodically.

For any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@qimatravel.com
Phone / WhatsApp: +966 50 282 9933
Support Hours: Daily, 9:00 AM – 5:00 PM (Makkah time)