{"id":2377,"date":"2026-07-21T08:11:39","date_gmt":"2026-07-21T08:11:39","guid":{"rendered":"https:\/\/www.qimatravel.com\/terms-conditions\/"},"modified":"2026-07-22T10:26:41","modified_gmt":"2026-07-22T10:26:41","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.qimatravel.com\/ar\/terms-conditions\/","title":{"rendered":"\u0627\u0644\u0634\u0631\u0648\u0637 \u0648\u0627\u0644\u0623\u062d\u0643\u0627\u0645"},"content":{"rendered":"<div class=\"qima-legal\" id=\"qima-top\">\n<style>\n.qima-legal{--gold:#cb9645;--dark:#1c1c1c;--text:#3a3a3a;--muted:#767676;--soft:#f9f8f7;--border:#e9e5e0;--radius:10px;font-family:'Open Sans',Arial,sans-serif;color:var(--text);line-height:1.75;max-width:1120px;margin:0 auto;scroll-behavior:smooth}\n.qima-legal *{box-sizing:border-box}\n.qima-legal h1,.qima-legal h2,.qima-legal h3{font-family:'Merriweather',Georgia,serif;color:var(--dark);line-height:1.3}\n.qima-legal a{color:var(--gold);text-decoration:none}\n.qima-legal 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12px;font-size:12.5px;font-weight:700;color:var(--dark);margin:2px 4px 2px 0}\n.qima-cta{margin-top:38px;background:var(--dark);border-radius:var(--radius);padding:34px 36px;color:#fff;display:flex;justify-content:space-between;align-items:center;gap:24px;flex-wrap:wrap}\n.qima-cta h3{color:#fff;margin:0 0 6px;font-size:19px}\n.qima-cta p{margin:0;color:rgba(255,255,255,.7);font-size:14px}\n.qima-cta-btns{display:flex;gap:10px;flex-wrap:wrap}\n.qima-btn{display:inline-flex;align-items:center;gap:8px;background:var(--gold);color:#1c1c1c!important;font-weight:700;font-size:13.5px;padding:11px 20px;border-radius:6px;text-decoration:none!important;white-space:nowrap}\n.qima-btn:hover{background:#b9843a}\n.qima-btn.ghost{background:transparent;border:1px solid rgba(255,255,255,.35);color:#fff!important}\n.qima-btn.ghost:hover{border-color:var(--gold);color:var(--gold)!important}\n.qima-toc-mobile{display:none}\n@media(max-width:880px){\n .qima-facts{grid-template-columns:repeat(2,1fr)}\n .qima-fact:nth-child(2){border-right:none}\n .qima-fact:nth-child(3),.qima-fact:nth-child(4){border-top:1px solid var(--border)}\n .qima-layout{grid-template-columns:1fr}\n .qima-toc{display:none}\n .qima-toc-mobile{display:block;margin-bottom:24px}\n .qima-toc-mobile summary{cursor:pointer;list-style:none;background:var(--dark);color:#fff;padding:14px 18px;border-radius:8px;font-weight:700;font-size:14px;display:flex;justify-content:space-between;align-items:center}\n .qima-toc-mobile summary::-webkit-details-marker{display:none}\n .qima-toc-mobile[open] summary{border-radius:8px 8px 0 0}\n .qima-toc-mobile .qima-toc{position:static;border-radius:0 0 8px 8px;border-top:none}\n .qima-hero{padding:32px 22px}\n .qima-hero h1{font-size:25px}\n .qima-cta{flex-direction:column;align-items:flex-start}\n}\n@media print{.qima-toc,.qima-toc-mobile,.qima-cta{display:none}}\n<\/style>\n<div class=\"qima-hero\">\n<div class=\"qima-breadcrumb\"><a href=\"\/\">Home<\/a> &nbsp;\/&nbsp; Terms &amp; Conditions<\/div>\n<h1>Terms &amp; Conditions<\/h1>\n<p class=\"qima-sub\">These Terms &amp; Conditions govern your use of the QIMA Travel and Tourism website and any booking made with us. Please read them carefully before using our services.<\/p>\n<p>  <span class=\"qima-updated\">Last updated: <b>July 21, 2026<\/b><\/span>\n<\/div>\n<div class=\"qima-facts\">\n<div class=\"qima-fact\">\n<div class=\"lbl\">Legal Name<\/div>\n<div class=\"val\">QIMA Travel and Tourism<\/div>\n<\/div>\n<div class=\"qima-fact\">\n<div class=\"lbl\">MoT License No.<\/div>\n<div class=\"val\">73100289<\/div>\n<\/div>\n<div class=\"qima-fact\">\n<div class=\"lbl\">Commercial Registration<\/div>\n<div class=\"val\">7002625064<\/div>\n<\/div>\n<div class=\"qima-fact\">\n<div class=\"lbl\">License Category<\/div>\n<div class=\"val\">Tour Operator &amp; Travel Agency<\/div>\n<\/div>\n<\/div>\n<div class=\"qima-layout\">\n<details class=\"qima-toc-mobile\">\n<summary>On this page &#9662;<\/summary>\n<div class=\"qima-toc\">\n<h4>On this page<\/h4>\n<ol>\n<li><a href=\"#acceptance\">Acceptance of Terms<\/a><\/li>\n<li><a href=\"#about\">About QIMA Travel and Tourism<\/a><\/li>\n<li><a href=\"#website-use\">Use of This Website<\/a><\/li>\n<li><a href=\"#booking-terms\">Booking Terms &amp; Confirmation<\/a><\/li>\n<li><a href=\"#pricing-vat\">Pricing, Fees &amp; VAT<\/a><\/li>\n<li><a href=\"#customer-responsibilities\">Customer Responsibilities<\/a><\/li>\n<li><a href=\"#qima-responsibilities\">QIMA&rsquo;s Responsibilities<\/a><\/li>\n<li><a href=\"#payment-cancellation\">Payment, Cancellation &amp; Refunds<\/a><\/li>\n<li><a href=\"#force-majeure\">Force Majeure<\/a><\/li>\n<li><a href=\"#intellectual-property\">Intellectual Property<\/a><\/li>\n<li><a href=\"#liability\">Limitation of Liability<\/a><\/li>\n<li><a href=\"#governing-law\">Governing Law &amp; Dispute Resolution<\/a><\/li>\n<li><a href=\"#changes\">Changes to These Terms<\/a><\/li>\n<li><a href=\"#contact\">Contact Us<\/a><\/li>\n<\/ol>\n<\/div>\n<\/details>\n<div class=\"qima-toc\">\n<h4>On this page<\/h4>\n<ol>\n<li><a href=\"#acceptance\">Acceptance of Terms<\/a><\/li>\n<li><a href=\"#about\">About QIMA Travel and Tourism<\/a><\/li>\n<li><a href=\"#website-use\">Use of This Website<\/a><\/li>\n<li><a href=\"#booking-terms\">Booking Terms &amp; Confirmation<\/a><\/li>\n<li><a href=\"#pricing-vat\">Pricing, Fees &amp; VAT<\/a><\/li>\n<li><a href=\"#customer-responsibilities\">Customer Responsibilities<\/a><\/li>\n<li><a href=\"#qima-responsibilities\">QIMA&rsquo;s Responsibilities<\/a><\/li>\n<li><a href=\"#payment-cancellation\">Payment, Cancellation &amp; Refunds<\/a><\/li>\n<li><a href=\"#force-majeure\">Force Majeure<\/a><\/li>\n<li><a href=\"#intellectual-property\">Intellectual Property<\/a><\/li>\n<li><a href=\"#liability\">Limitation of Liability<\/a><\/li>\n<li><a href=\"#governing-law\">Governing Law &amp; Dispute Resolution<\/a><\/li>\n<li><a href=\"#changes\">Changes to These Terms<\/a><\/li>\n<li><a href=\"#contact\">Contact Us<\/a><\/li>\n<\/ol>\n<\/div>\n<div class=\"qima-content\">\n<section class=\"qima-sec\" id=\"acceptance\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">01<\/span><\/p>\n<h2>Acceptance of Terms<\/h2>\n<\/div>\n<p>By accessing or using the QIMA Travel and Tourism website (qimatravel.com), or by making a booking with us through any channel, you confirm that you have read, understood, and agree to be bound by these Terms &amp; Conditions, our <a href=\"\/privacy-policy\/\">Privacy Policy<\/a>, and our <a href=\"\/booking-payment-refund-policies\/\">Booking, Payment &amp; Refund Policies<\/a>. If you do not agree with any part of these terms, please discontinue use of the website and our services.<\/p>\n<div class=\"qima-callout\"><span class=\"ic\">&#128161;<\/span><\/p>\n<div>These Terms apply to every booking made via our website, by phone, by WhatsApp, or in person at our offices, unless a separate written agreement has been signed with QIMA.<\/div>\n<\/div>\n<\/section>\n<section class=\"qima-sec\" id=\"about\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">02<\/span><\/p>\n<h2>About QIMA Travel and Tourism<\/h2>\n<\/div>\n<p>QIMA Travel and Tourism (&ldquo;QIMA&rdquo;, &ldquo;we&rdquo;, &ldquo;us&rdquo;, or &ldquo;our&rdquo;) is a licensed tour operator and travel agency headquartered in Jeddah, Kingdom of Saudi Arabia, operating under the supervision of the Saudi Ministry of Tourism.<\/p>\n<ul>\n<li><strong>Commercial Registration No.:<\/strong> 7002625064<\/li>\n<li><strong>Ministry of Tourism License No.:<\/strong> 73100289<\/li>\n<li><strong>License Category:<\/strong> Tour Operation &amp; Travel and Tourism Agency<\/li>\n<li><strong>Head Office:<\/strong> Jeddah, Kingdom of Saudi Arabia<\/li>\n<\/ul>\n<\/section>\n<section class=\"qima-sec\" id=\"website-use\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">03<\/span><\/p>\n<h2>Use of This Website<\/h2>\n<\/div>\n<p>You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the site by, any third party. Prohibited behavior includes harassment, transmission of unlawful or harmful content, attempting to gain unauthorized access to our systems, or using automated tools to extract data (scraping) without our prior written consent.<\/p>\n<p>We reserve the right to restrict or terminate your access to the website at our discretion if we reasonably believe you have breached these Terms.<\/p>\n<\/section>\n<section class=\"qima-sec\" id=\"booking-terms\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">04<\/span><\/p>\n<h2>Booking Terms &amp; Confirmation<\/h2>\n<\/div>\n<p>A booking request submitted through our website, by phone, or via WhatsApp is only a <strong>request<\/strong> and does not constitute a confirmed booking. A booking is considered confirmed only once you receive a confirmation message and a unique booking reference number from QIMA, following successful payment as described in our <a href=\"\/booking-payment-refund-policies\/\">Booking, Payment &amp; Refund Policies<\/a>.<\/p>\n<p>Availability of any tour, package, flight, or accommodation is subject to change until a booking is confirmed. Prices, availability, and itinerary details displayed on this website are indicative and may be updated by QIMA or its suppliers (airlines, hotels, transport providers) prior to confirmation.<\/p>\n<div class=\"qima-callout\"><span class=\"ic\">&#128161;<\/span><\/p>\n<div>Always check your confirmation email\/message and booking number carefully, and contact us immediately if any detail looks incorrect.<\/div>\n<\/div>\n<\/section>\n<section class=\"qima-sec\" id=\"pricing-vat\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">05<\/span><\/p>\n<h2>Pricing, Fees &amp; VAT<\/h2>\n<\/div>\n<p>All prices displayed for our tours and travel packages are quoted in Saudi Riyals (SAR) and, in accordance with the tax regulations of the Kingdom of Saudi Arabia, are intended to be inclusive of 15% Value Added Tax (VAT) and any mandatory service fees applicable at the time of booking, unless explicitly stated otherwise on the specific package page.<\/p>\n<p>Optional add-ons (such as upgraded accommodation, additional excursions, or travel insurance) are priced separately and will always be clearly shown to you, with your explicit agreement, before payment is taken.<\/p>\n<\/section>\n<section class=\"qima-sec\" id=\"customer-responsibilities\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">06<\/span><\/p>\n<h2>Customer Responsibilities<\/h2>\n<\/div>\n<ul>\n<li>Providing accurate and complete traveler information (full legal names, dates of birth, passport details) exactly as they appear on official travel documents.<\/li>\n<li>Ensuring you and all travelers on your booking hold a valid passport, and any required visas, permits, or health documentation, with sufficient remaining validity for the trip.<\/li>\n<li>Arriving on time for all scheduled departures, check-ins, and meeting points as communicated in your booking confirmation.<\/li>\n<li>Informing QIMA promptly of any special requirements (medical, dietary, mobility) at the time of booking.<\/li>\n<\/ul>\n<p>QIMA is not responsible for denied boarding, denied entry, or additional costs arising from incorrect or incomplete information provided by the customer, or from travel documents that do not meet destination requirements.<\/p>\n<\/section>\n<section class=\"qima-sec\" id=\"qima-responsibilities\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">07<\/span><\/p>\n<h2>QIMA&rsquo;s Responsibilities<\/h2>\n<\/div>\n<p>QIMA is committed to delivering the services described in your confirmed booking in line with the details agreed at the time of confirmation and the policies published on this website. Where QIMA acts as an agent for third-party suppliers (airlines, hotels, transport operators, or other service providers), our responsibility is to select reputable suppliers and to act diligently on your behalf; the supplier&#8217;s own terms of service also apply to that portion of your trip.<\/p>\n<\/section>\n<section class=\"qima-sec\" id=\"payment-cancellation\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">08<\/span><\/p>\n<h2>Payment, Cancellation &amp; Refunds<\/h2>\n<\/div>\n<p>Full details of accepted payment methods, cancellation timelines, and refund eligibility are set out in our dedicated <a href=\"\/booking-payment-refund-policies\/\"><strong>Booking, Payment &amp; Refund Policies<\/strong><\/a> page, which forms part of these Terms &amp; Conditions. We encourage you to review that page in full before completing a booking.<\/p>\n<\/section>\n<section class=\"qima-sec\" id=\"force-majeure\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">09<\/span><\/p>\n<h2>Force Majeure<\/h2>\n<\/div>\n<p>QIMA shall not be held liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, war, civil unrest, government action or restrictions, public health emergencies, strikes, or supplier\/airline disruptions (&ldquo;Force Majeure&rdquo;).<\/p>\n<div class=\"qima-callout\"><span class=\"ic\">&#128161;<\/span><\/p>\n<div>A Force Majeure event does not remove your statutory rights. Where a trip is affected by Force Majeure, QIMA will work with you in good faith to offer a suitable alternative date, an equivalent package, or a refund in line with what is recoverable from our suppliers, consistent with our Refund Policy.<\/div>\n<\/div>\n<\/section>\n<section class=\"qima-sec\" id=\"intellectual-property\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">10<\/span><\/p>\n<h2>Intellectual Property<\/h2>\n<\/div>\n<p>All content on this website &mdash; including text, graphics, logos, images, and the QIMA brand name and marks &mdash; is the property of QIMA Travel and Tourism or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from this content without our prior written permission.<\/p>\n<\/section>\n<section class=\"qima-sec\" id=\"liability\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">11<\/span><\/p>\n<h2>Limitation of Liability<\/h2>\n<\/div>\n<p>To the fullest extent permitted under the laws of the Kingdom of Saudi Arabia, QIMA&#8217;s liability for any claim arising from a booking is limited to the amount actually paid by you for that booking. QIMA is not liable for indirect, incidental, or consequential losses, except where such limitation is not permitted by law.<\/p>\n<\/section>\n<section class=\"qima-sec\" id=\"governing-law\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">12<\/span><\/p>\n<h2>Governing Law &amp; Dispute Resolution<\/h2>\n<\/div>\n<p>These Terms &amp; Conditions are governed by, and shall be construed in accordance with, the laws and regulations of the Kingdom of Saudi Arabia. Any dispute arising out of or in connection with these Terms, or any booking made with QIMA, shall first be raised with our Customer Support team for good-faith resolution. If not resolved, the dispute shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia.<\/p>\n<\/section>\n<section class=\"qima-sec\" id=\"changes\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">13<\/span><\/p>\n<h2>Changes to These Terms<\/h2>\n<\/div>\n<p>We may update these Terms &amp; Conditions from time to time to reflect changes in our services, our policies, or applicable law. The &ldquo;Last updated&rdquo; date at the top of this page indicates when this version took effect. Continued use of our website or services after any update constitutes your acceptance of the revised Terms.<\/p>\n<\/section>\n<section class=\"qima-sec\" id=\"contact\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">14<\/span><\/p>\n<h2>Contact Us<\/h2>\n<\/div>\n<p>If you have any questions about these Terms &amp; Conditions, please reach out to our support team &mdash; we&#8217;re happy to help.<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:info@qimatravel.com\">info@qimatravel.com<\/a><br \/>\n<strong>Phone \/ WhatsApp:<\/strong> +966 50 282 9933<br \/>\n<strong>Support Hours:<\/strong> Daily, 9:00 AM &ndash; 5:00 PM (Makkah time)<\/p>\n<\/section>\n<\/div>\n<\/div>\n<div class=\"qima-cta\">\n<div>\n<h3>Questions about this policy?<\/h3>\n<p>Our support team responds within 2 hours, daily 9:00 AM &ndash; 5:00 PM (Makkah time).<\/p>\n<\/p><\/div>\n<div class=\"qima-cta-btns\">\n    <a class=\"qima-btn\" href=\"https:\/\/wa.me\/966502829933\" target=\"_blank\" rel=\"noopener\">WhatsApp Us<\/a><br \/>\n    <a class=\"qima-btn ghost\" href=\"mailto:info@qimatravel.com\">info@qimatravel.com<\/a><br \/>\n    <a class=\"qima-btn ghost\" href=\"tel:+966502829933\">+966 50 282 9933<\/a>\n  <\/div>\n<\/div>\n<p><script>\n(function(){\n  try{\n    var links=document.querySelectorAll('.qima-toc a[href^=\"#\"]');\n    var secs=[];\n    links.forEach(function(l){var id=l.getAttribute('href').slice(1);var el=document.getElementById(id);if(el)secs.push({id:id,el:el,link:l});});\n    if(!secs.length||!('IntersectionObserver' in window))return;\n    var obs=new IntersectionObserver(function(entries){\n      entries.forEach(function(entry){\n        var match=secs.find(function(s){return s.el===entry.target;});\n        if(!match)return;\n        if(entry.isIntersecting){\n          document.querySelectorAll('.qima-toc a').forEach(function(a){a.style.color='';a.style.background='';});\n          document.querySelectorAll('.qima-toc a[href=\"#'+match.id+'\"]').forEach(function(a){a.style.color='#cb9645';a.style.background='#fff';});\n        }\n      });\n    },{rootMargin:'-20% 0px -70% 0px'});\n    secs.forEach(function(s){obs.observe(s.el);});\n  }catch(e){}\n})();\n<\/script><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Home &nbsp;\/&nbsp; Terms &amp; Conditions Terms &amp; Conditions These Terms &amp; Conditions govern your use of the QIMA Travel and Tourism website and any booking made with us. 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