{"id":2379,"date":"2026-07-21T08:12:36","date_gmt":"2026-07-21T08:12:36","guid":{"rendered":"https:\/\/www.qimatravel.com\/booking-payment-refund-policies\/"},"modified":"2026-07-22T10:25:53","modified_gmt":"2026-07-22T10:25:53","slug":"booking-payment-refund-policies","status":"publish","type":"page","link":"https:\/\/www.qimatravel.com\/ar\/booking-payment-refund-policies\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0627\u062a \u0627\u0644\u062d\u062c\u0632 \u0648\u0627\u0644\u062f\u0641\u0639 \u0648\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0623\u0645\u0648\u0627\u0644"},"content":{"rendered":"<div class=\"qima-legal\" id=\"qima-top\">\n<style>\n.qima-legal{--gold:#cb9645;--dark:#1c1c1c;--text:#3a3a3a;--muted:#767676;--soft:#f9f8f7;--border:#e9e5e0;--radius:10px;font-family:'Open Sans',Arial,sans-serif;color:var(--text);line-height:1.75;max-width:1120px;margin:0 auto;scroll-behavior:smooth}\n.qima-legal *{box-sizing:border-box}\n.qima-legal h1,.qima-legal 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.qima-toc-mobile .qima-toc{position:static;border-radius:0 0 8px 8px;border-top:none}\n .qima-hero{padding:32px 22px}\n .qima-hero h1{font-size:25px}\n .qima-cta{flex-direction:column;align-items:flex-start}\n}\n@media print{.qima-toc,.qima-toc-mobile,.qima-cta{display:none}}\n<\/style>\n<div class=\"qima-hero\">\n<div class=\"qima-breadcrumb\"><a href=\"\/\">Home<\/a> &nbsp;\/&nbsp; Booking, Payment &amp; Refund Policies<\/div>\n<h1>Booking, Payment &amp; Refund Policies<\/h1>\n<p class=\"qima-sub\">One place for everything you need to know about how booking, payment, cancellation, and refunds work with QIMA Travel and Tourism &mdash; in 8 clear sections.<\/p>\n<p>  <span class=\"qima-updated\">Last updated: <b>July 21, 2026<\/b><\/span>\n<\/div>\n<div class=\"qima-facts\">\n<div class=\"qima-fact\">\n<div class=\"lbl\">Legal Name<\/div>\n<div class=\"val\">QIMA Travel and Tourism<\/div>\n<\/div>\n<div class=\"qima-fact\">\n<div class=\"lbl\">MoT License No.<\/div>\n<div class=\"val\">73100289<\/div>\n<\/div>\n<div class=\"qima-fact\">\n<div class=\"lbl\">Commercial Registration<\/div>\n<div class=\"val\">7002625064<\/div>\n<\/div>\n<div class=\"qima-fact\">\n<div class=\"lbl\">License Category<\/div>\n<div class=\"val\">Tour Operator &amp; Travel Agency<\/div>\n<\/div>\n<\/div>\n<div class=\"qima-layout\">\n<details class=\"qima-toc-mobile\">\n<summary>On this page &#9662;<\/summary>\n<div class=\"qima-toc\">\n<h4>On this page<\/h4>\n<ol>\n<li><a href=\"#booking-policy\">1. Booking Policy<\/a><\/li>\n<li><a href=\"#cancellation\">2. Cancellation &amp; Modification<\/a><\/li>\n<li><a href=\"#refund-policy\">3. Refund Policy<\/a><\/li>\n<li><a href=\"#insurance\">4. Insurance Policy<\/a><\/li>\n<li><a href=\"#payment-methods\">5. Payment Methods<\/a><\/li>\n<li><a href=\"#taxes-fees\">6. Taxes &amp; Fees<\/a><\/li>\n<li><a href=\"#booking-documents\">7. Booking Document Issuance<\/a><\/li>\n<li><a href=\"#support\">8. Customer Support<\/a><\/li>\n<\/ol>\n<\/div>\n<\/details>\n<div class=\"qima-toc\">\n<h4>On this page<\/h4>\n<ol>\n<li><a href=\"#booking-policy\">1. Booking Policy<\/a><\/li>\n<li><a href=\"#cancellation\">2. Cancellation &amp; Modification<\/a><\/li>\n<li><a href=\"#refund-policy\">3. Refund Policy<\/a><\/li>\n<li><a href=\"#insurance\">4. Insurance Policy<\/a><\/li>\n<li><a href=\"#payment-methods\">5. Payment Methods<\/a><\/li>\n<li><a href=\"#taxes-fees\">6. Taxes &amp; Fees<\/a><\/li>\n<li><a href=\"#booking-documents\">7. Booking Document Issuance<\/a><\/li>\n<li><a href=\"#support\">8. Customer Support<\/a><\/li>\n<\/ol>\n<\/div>\n<div class=\"qima-content\">\n<section class=\"qima-sec\" id=\"booking-policy\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">01<\/span><\/p>\n<h2>Booking Policy<\/h2>\n<\/div>\n<p>You can request a booking through our website, by phone, or via WhatsApp. Here&#8217;s how the process works:<\/p>\n<ul>\n<li><strong>Step 1 &mdash; Request:<\/strong> You select a tour\/package and submit your traveler details and preferred dates.<\/li>\n<li><strong>Step 2 &mdash; Availability check:<\/strong> Our team confirms availability and final pricing with our suppliers.<\/li>\n<li><strong>Step 3 &mdash; Payment:<\/strong> Once you approve, payment is collected as described in <a href=\"#payment-methods\">Section 5<\/a>.<\/li>\n<li><strong>Step 4 &mdash; Confirmation:<\/strong> After successful payment, you receive a confirmation message and a unique <strong>booking reference number<\/strong> by email and\/or WhatsApp.<\/li>\n<\/ul>\n<div class=\"qima-callout\"><span class=\"ic\">&#128161;<\/span><\/p>\n<div>A booking is only confirmed once you receive your booking reference number from QIMA. Until then, availability and pricing remain subject to change.<\/div>\n<\/div>\n<p>Please double-check all traveler names, dates, and details in your confirmation &mdash; these must match official travel documents exactly.<\/p>\n<\/section>\n<section class=\"qima-sec\" id=\"cancellation\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">02<\/span><\/p>\n<h2>Cancellation &amp; Modification Policy<\/h2>\n<\/div>\n<p>To cancel or modify a confirmed booking, contact our support team (Section 8) with your booking reference number. Requests are reviewed against the terms of the specific package and its suppliers (airlines, hotels, activity providers), since supplier cancellation rules vary by booking.<\/p>\n<ul>\n<li>We aim to respond to every cancellation\/modification request within <strong>2 business days<\/strong>.<\/li>\n<li>Where a modification is possible (date change, traveler name correction, upgrade\/downgrade), any supplier fare difference or supplier change fee will be communicated to you before it is applied.<\/li>\n<li>Where a supplier does not allow changes or cancellations on a given fare\/rate, we will let you know clearly at the time of booking or as soon as we confirm with the supplier.<\/li>\n<\/ul>\n<\/section>\n<section class=\"qima-sec\" id=\"refund-policy\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">03<\/span><\/p>\n<h2>Refund Policy<\/h2>\n<\/div>\n<p>Our standard cancellation and refund rule is:<\/p>\n<table class=\"qima-table\">\n<tr>\n<th>When you cancel<\/th>\n<th>Refund<\/th>\n<\/tr>\n<tr>\n<td>14 or more days before the departure\/travel date<\/td>\n<td><strong>100% refund<\/strong> of amounts paid to QIMA<\/td>\n<\/tr>\n<tr>\n<td>Less than 14 days before the departure\/travel date<\/td>\n<td>Refund amount depends on the specific terms of the airlines, hotels, or other suppliers involved in your booking, which may apply their own cancellation charges. We will always confirm the exact refundable amount with you before finalizing the cancellation.<\/td>\n<\/tr>\n<\/table>\n<div class=\"qima-callout\"><span class=\"ic\">&#128161;<\/span><\/p>\n<div>Approved refunds are returned to your original payment method. Processing time depends on your bank\/payment provider and is typically completed within 7&ndash;14 business days of approval.<\/div>\n<\/div>\n<div class=\"qima-callout warn\"><span class=\"ic\">&#9888;&#65039;<\/span><\/p>\n<div>This policy may be revised as our internal processes evolve; the version in effect is always the one published on this page at the time of your booking.<\/div>\n<\/div>\n<\/section>\n<section class=\"qima-sec\" id=\"insurance\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">04<\/span><\/p>\n<h2>Insurance Policy<\/h2>\n<\/div>\n<p>Whether a package includes travel insurance, and the value\/coverage of that insurance, varies by tour and supplier. Where insurance is included or offered as an add-on, the details (coverage, cost, and refund terms for the insurance portion itself) will be clearly shown on the specific package page and confirmed with you before booking.<\/p>\n<p>Where a package does not include insurance, we recommend travelers arrange independent travel insurance appropriate to their trip.<\/p>\n<\/section>\n<section class=\"qima-sec\" id=\"payment-methods\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">05<\/span><\/p>\n<h2>Payment Methods<\/h2>\n<\/div>\n<p>We are expanding our online payment options to support secure card payments (Visa\/Mastercard) directly at checkout. Until that rollout is complete on every package, our team will confirm the accepted payment method with you directly at the time of booking &mdash; this may include bank transfer or another approved method.<\/p>\n<p><span class=\"qima-badge\">Visa<\/span><span class=\"qima-badge\">Mastercard<\/span><span class=\"qima-badge\">Bank Transfer<\/span><\/p>\n<p>Whichever method applies to your booking, payment instructions and confirmation of receipt will always be provided to you in writing (email or WhatsApp) before your booking is treated as confirmed.<\/p>\n<\/section>\n<section class=\"qima-sec\" id=\"taxes-fees\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">06<\/span><\/p>\n<h2>Taxes &amp; Fees<\/h2>\n<\/div>\n<p>In accordance with the tax regulations of the Kingdom of Saudi Arabia, our pricing policy is that the price shown for a tour or package is inclusive of 15% Value Added Tax (VAT) and any mandatory service fees, unless a page explicitly states otherwise. The price you agree to at booking is the price you pay &mdash; no VAT is added as a surprise at checkout.<\/p>\n<p>Optional extras (upgrades, additional excursions, travel insurance) are quoted and agreed separately, in addition to your base package price.<\/p>\n<\/section>\n<section class=\"qima-sec\" id=\"booking-documents\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">07<\/span><\/p>\n<h2>Booking Document Issuance<\/h2>\n<\/div>\n<p>Once your booking is confirmed, you will receive a booking document (confirmation\/voucher) electronically by email and\/or WhatsApp. This document includes your booking reference number, a summary of the service booked, the total price paid, and a link to the cancellation and refund terms that apply to your booking.<\/p>\n<p>Please keep this document accessible during your trip, as suppliers (hotels, transport providers) may request it at check-in.<\/p>\n<\/section>\n<section class=\"qima-sec\" id=\"support\">\n<div class=\"qima-sec-head\"><span class=\"qima-num\">08<\/span><\/p>\n<h2>Customer Support<\/h2>\n<\/div>\n<p>For any question about an existing or new booking &mdash; including cancellation, modification, or refund requests &mdash; please reach out:<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:info@qimatravel.com\">info@qimatravel.com<\/a><br \/>\n<strong>Phone \/ WhatsApp:<\/strong> +966 50 282 9933<br \/>\n<strong>Support Hours:<\/strong> Daily, 9:00 AM &ndash; 5:00 PM (Makkah time)<br \/>\n<strong>Typical Response Time:<\/strong> Within 2 hours during support hours<\/p>\n<\/section>\n<\/div>\n<\/div>\n<div class=\"qima-cta\">\n<div>\n<h3>Questions about this policy?<\/h3>\n<p>Our support team responds within 2 hours, daily 9:00 AM &ndash; 5:00 PM (Makkah time).<\/p>\n<\/p><\/div>\n<div class=\"qima-cta-btns\">\n    <a class=\"qima-btn\" href=\"https:\/\/wa.me\/966502829933\" target=\"_blank\" rel=\"noopener\">WhatsApp Us<\/a><br \/>\n    <a class=\"qima-btn ghost\" href=\"mailto:info@qimatravel.com\">info@qimatravel.com<\/a><br \/>\n    <a class=\"qima-btn ghost\" href=\"tel:+966502829933\">+966 50 282 9933<\/a>\n  <\/div>\n<\/div>\n<p><script>\n(function(){\n  try{\n    var links=document.querySelectorAll('.qima-toc a[href^=\"#\"]');\n    var secs=[];\n    links.forEach(function(l){var id=l.getAttribute('href').slice(1);var el=document.getElementById(id);if(el)secs.push({id:id,el:el,link:l});});\n    if(!secs.length||!('IntersectionObserver' in window))return;\n    var obs=new IntersectionObserver(function(entries){\n      entries.forEach(function(entry){\n        var match=secs.find(function(s){return s.el===entry.target;});\n        if(!match)return;\n        if(entry.isIntersecting){\n          document.querySelectorAll('.qima-toc a').forEach(function(a){a.style.color='';a.style.background='';});\n          document.querySelectorAll('.qima-toc a[href=\"#'+match.id+'\"]').forEach(function(a){a.style.color='#cb9645';a.style.background='#fff';});\n        }\n      });\n    },{rootMargin:'-20% 0px -70% 0px'});\n    secs.forEach(function(s){obs.observe(s.el);});\n  }catch(e){}\n})();\n<\/script><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Home &nbsp;\/&nbsp; Booking, Payment &amp; Refund Policies Booking, Payment &amp; Refund Policies One place for everything you need to know about how booking, payment, cancellation, and refunds work with QIMA Travel and Tourism &mdash; in 8 clear sections. 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